Delivery

DUE TO A PRICE INCREASE, CUSTOMERS WHO WOULD LIKE TO ORDER FROM THE LIST BELOW – PLEASE GET IN TOUCH BEFORE ORDERING TO AVOID LONGER DELAYS.

Northern Ireland

Isle of Wight

Isle of Man

Guernsey

& other Islands

(Some locations in Scotland can expect delays)

We are working hard to make sure you get your orders as quickly as possible.

Our current dispatch time is a minimum of 3-7 working days due to the holidays and time of year where delays are expected.

Our regular dispatch time is 3-5 working days – this excludes weekends.

Due to the ongoing situation, there can still be delays in dispatching orders – please do allow us additional time.

We are in daily contact with our delivery / courier partners. Please note that there can still be delays in areas across the UK due to reduced work forces. Delivery times are an estimate and not guaranteed.

Rest assured, we are doing ALL we can to get your orders to you as quickly as possible and we appreciate your understanding and support! 🙂

We monitor orders and we are always happy to help.

Happy shopping and a BIG “Thank you” from all of us at ShopSense!

Please Note: There can be delays during busy periods over the year, especially Christmas, Easter, Black Friday and Holidays.

Royal Mail

We use Royal Mail for sending your orders and this is normally within 2-3 working days delivery processing*.

Orders sent via Royal Mail are tracked with information being sent to you, the customer, for updates on your delivery.

DPD

We use DPD, one of our courier partners (amongst others) who offer a timed delivery window service via SMS and E-Mail notifications.

*Please note that all delivery times are approximate and not strictly guaranteed within timeframes. Delivery times can be longer depending on your location within the UK. As you can imagine, once we complete your order and hand it over to our courier and delivery partners, there can be unexpected delays but we do monitor orders and we are happy to help with any questions or queries.

We do ask you to allow for additional time for deliveries to be made due to reduced workforces across the UK.

Yes! Orders can be tracked once they have been “completed” by our team and scheduled for collection from us. Please see our “How We Work” page.

Track with Royal Mail

If an order is sent with Royal Mail, you should receive delivery notifications via SMS and E-Mail however if you don’t, please contact us and we will be able to send you your tracking number.

Need Help?

For any help, please get in touch with our support team who are happy to help. You can use our live chat service or E-Mail.

We have different shipping options available and we will be adding more options for you, our customers.

(Select your shipping option prior to checking out – standard fee on orders £50 or under.)

Flat Rate – £6.99
(3-7 Working Day Dispatch)

This is our standard shipping fee which is automatically added to orders that are £50 or under.

Express Shipping – £9.99
(1-2 Working Day Dispatch)

Express shipping. This is our express option and orders are sent using our courier with orders normally being delivered overnight, depending on the location within the UK.

When you select the Express Shipping option, the team normally gets your order wrapped, packed and completed within 24-48 hours.

Orders are sent Monday to Thursday – we don’t send orders on the weekend as we don’t want your orders to be sat in depots over the weekend.

Please note: Dispatch days are working days. This excludes weekends, bank holidays and holidays.

(There can be delays during busy periods throughout the year – especially during Christmas, Easter, Bank Holiday, Black Friday and holidays.)