Questions? We’re here to answer them – here are some FAQ’s below.
What Type Of Products Do You Stock?
We have a variety of exclusive products for you to shop – including vegan and cruelty-free items!
Take a look at some of the items that you’ll find on ShopSense.
- Home Fragrance
- Scented Sizzlers
- Wax Melts
- Carpet Freshener
- Room Fragrance
- Wax Burners
- Phone Accessories
We work closely with some of the best brands around the world to make sure we bring you exclusive items – for all budgets!
Our Wax Melts & Scented Sizzlers
All our wax melts and sizzlers are made using high-quality ingredients, ensuring you get a clean and long-lasting burn.
We are happy to say that our products are vegan-friendly, child friendly and pet-friendly.
Remember – Never leave a burning candle unattended. Keep lit candles out of reach of children and pets.
Can I Get Advice On How To Use Products?
Yes of course!
We’re here to help YOU so if you have any questions, let us know. We’re available 24/7 so get in touch and we’ll get back to you ASAP!
(Please allow 24-48 hours for a reply)
What Payment Methods Do You Accept?
At the moment, we accept payments through PayPal however you can pay through PayPal using your debit or credit card and this includes VISA, Mastercard, American Express and Maestro.
You don’t need to have a PayPal account.
What Delivery Options Do You Offer?
All parcels and orders are sent using Royal Mail – with a tracking code.
Orders under £20 – £3.00 delivery charge
Orders £20 or over – Free Postage
We send our orders using Royal Mail.
Please send us an email for the country you’d like items to be sent to.
Do I Get An Order Confirmation?
Yes! Once you place your order, you should receive an email with your order confirmation.
If you don’t receive an email, please get in touch with the team who’ll be on hand to help you.
Can I Track My Order?
Help! What Happens If I’m Not Home When My Parcel Is Delivered?
A delivery note will be left telling you to collect your parcel – normally at your local Post Office.
Are There Additional Custom and Import Charges?
Custom or import charges aren’t applicable here in the UK.
Unfortunately, we don’t have any control over what the charges are – custom or import charges are made once the parcel has arrived in the country and the amount varies from country to country.
We recommend checking what the charges will be prior to placing an order.
If your question still hasn’t been answered, please email us – we’re here to help!