FAQ’s

Questions? We’re here to answer them – here are some FAQ’s below.

What Type Of Products Do You Stock?

We have a variety of exclusive products for you to shop – including vegan and cruelty-free items!

Take a look at some of the items that you’ll find on ShopSense.

  • Beauty
  • Makeup
  • Skincare
  • Home Fragrance
  • Sizzlers
  • Wax Melts
  • Carpet Freshener
  • Room Fragrance
  • Wax Burners
  • Phone Accessories

We work closely with some of the best brands around the world to make sure we bring you exclusive items – for all budgets!

Can I Get Advice On How To Use Products?

Yes of course! We’re here to help YOU so if you have any questions please feel free to get in touch! We’re available 24/7 so get in touch and we’ll get back to you ASAP!

Visit our Contact Page or email the team here.

(Please allow 24-48 hours for a reply)

What Payment Methods Do You Accept?

At the moment, we accept payments through PayPal however you can pay through PayPal using your debit or credit card and this includes VISA, Mastercard, American Express and Maestro.

What Delivery Options Do You Offer?

Orders under £20 – £2.00 delivery charge

Orders £20 or over – Free Postage

We send our orders using Royal Mail.

INTERNATIONAL DELIVERY

Please send us an email for the country you’d like items to be sent to.

Email Us

Do I Get An Order Confirmation?

Yes! Once you place your order, you should receive an email with your order confirmation.

If you don’t receive an email, please get in touch with the team who’ll be on hand to help you.

Can I Track My Order?

Here at ShopSense, we do our best to get your order dispatched as quickly as possible. Order before 2pm and it’s sent the same day!
As soon as your order is on the way, we’ll send you an email to let you know!
Help! What Happens If I’m Not Home When My Parcel Is Delivered?

Don’t worry! A delivery note will be left telling you to collect your parcel – normally at your local Post Office.

Are There Additional Custom and Import Charges?

Custom or import charges aren’t applicable here in the UK.

Unfortunately, we don’t have any control over what the charges are – custom or import charges are made once the parcel has arrived in the country and the amount varies from country to country.

We recommend checking what the charges will be prior to placing an order.

If your question still hasn’t been answered, please email us – we’re here to help!

ShopSense Team

ShopSense