You are advised to read the following terms and conditions that apply to the use of this website – http://shopsense-online.co.uk

From time to time, we may edit or change this policy, without liability, by updating this page. Please make sure that you check the page to ensure you are happy with any changes. Our terms and conditions apply to all site users.

If you do not wish to accept the terms and conditions, you should not continue using this website.

Products & Ordering

You must make sure that you read the item descriptions thoroughly before ordering to ensure that you are happy with the product, before making a purchase.

We do not accept responsibility for variances in the colour and style of products as batches can vary and we do update products from time to time.

We reserve the right to update and change the item descriptions – at any time.

Please familiarise yourself with the details every time you place an order with us.

We cannot be held responsible if you decide against this and later find that you are unhappy with the description / feature as this is stated beforehand.

When placing an order with us, you go through (and complete) an online checkout process. As part of our process, you have the opportunity to check your order, correct any errors and add any items that you may have missed before proceeding to payment.

Please note – it is ALL USERS representative responsibility to check orders before proceeding to payment.

We will send you a confirmation to the email address which you have provided on your order, listing all the products which you have ordered.

Once your order has been placed with us, we are unable to add, edit or change items on your order so please make sure you have included everything before checking out. Anything which you have missed or forgotten will need to placed on another order.

We may refuse to an accept an order if:

  • Authorisation of payment cannot be obtained.
  • If there is an error in the pricing or product description.
  • Where goods are not available.
  • If there have been problems with your orders in the past.
  • If aggressive / rude / abusive language is being used towards us. This is something that we DO NOT tolerate.

Dispatch & Delivery

Dispatch of orders normally happens within 3-7 days, according to our current schedule.
(Prior to checking out, you can select the shipping option – standard fee on orders under £50)

Please allow us additional time over busy periods and public holidays such as Christmas, Easter, Bank Holidays and More…

If there is an additional delay, we will contact and notify you via email to the email address which you have provided on your order.

Once your order has been placed with us, we are unable to add or change items so please make sure you have included everything before checking out. Anything which you have missed or forgotten will need to placed on another order. A separate order.

We request that parcels are opened and checked immediately after delivery and any problems to be reported to us as quickly as possible (including photographic proof) so that we can resolve things in a timely manner.

Orders are sent to the shipping address which customers provide. Please ensure addresses are correct as we are not liable for orders that may return to us due to the wrong/insufficient information being provided.

If an order returns to us due to the wrong / insufficient information being provided, there will be an additional charge for re-sending the order.

If an order returns to us due to the customer not re-scheduling or collecting their order / delivery from the delivery depot, there will be an additional charge for re-sending the order.

Our delivery couriers will attempt delivery and leave a calling card for you to re-schedule. Parcels are then held at the local delivery depot for a certain amount of time, before being returned to us.

Please visit our delivery page for more information.

It is your responsibility to ensure that your details are correct and we recommend updating your account / address / shipping information.

Before checking out and paying for your order, you do have the opportunity to go through shipping information to edit, if needed.

Orders that do return to us will incur an additional fee for re-shipping.

Pre Order Items – We do request for pre-order items to be ordered separately, as mentioned in the product listings. If you add pre-order items to your order, we will send them (when they are available) when you place another order or there will be an additional shipping fee.

Product Pricing

Our prices are constantly reviewed and whilst we will always try to keep prices to a minimum, we reserve the right to change the pricing at any time.

VAT is included in the pricing of our products.

Discounted Items

Please note, items and / or bundles which have been discounted will not receive an additional discount (using a discount / commission code) – unless stated.

Wholesale Pricing

Our minimum order for wholesale products is £100 (at wholesale pricing).

When you click the cart or when you are on the ‘View Cart’ page– you will see a gold / yellow bar at the top of the page displaying how much is needed for wholesale pricing to be activated.

All wholesale products have WHOLESALE on their product listing name.

We recommend going through and checking all orders before you check out. It is your responsibility to check orders before you check out.

Delivery for wholesale orders is £15.00

White Label Products

We do offer white label products for people looking to add their own logo / branding to products.

Delivery for white label orders is £15.00

Product Packaging & Branding

All our products are carefully made and provided in packaging which has been specifically selected for our products, representing our brand.

We do NOT allow our products to be removed from their packaging to be re-sold in different / alternative packaging.

If you are looking to add your own branding / logo, we do have our White Label / Unbranded Products so please do get in touch for more information about this. [email protected]

Please Note – If you do see someone selling our products by concealing our branding, please do get in touch so that we can deal with this.

Cancellations, Refunds / Returns (If applicable)

We value your custom and we are more than happy to resolve any issues – please contact us on the following email [email protected]

We hope that you understand, as a small business, we have to verify claims etc to protect ourselves – but we are equally more than happy to help and resolve all genuine cases.

If you wish to cancel an order (before it has been dispatched), please notify us in writing by emailing [email protected] stating your order number.

Once an order has been dispatched, we are unable to cancel an order.

We do not accept exchanges, refunds or returns for the following:

-Products which have been partially used.

-Products you don’t like the scent of. The scent is subjective and the fragrance descriptions are available on each product. We do have our sample products available for people to purchase.

-Due to hygiene reasons, we cannot accept returns, refunds or exchanges for carpet powders.

We do not sell items on a return basis – the customer has no right to reject or return the goods without prior consent.

Refunds (if applicable)

Items should be in their original condition (new / sealed / boxed) and properly packaged.

We will inspect all items and we will notify you of the approval or rejection of your refund. If you are approved, the refund will be processed and a credit will automatically be applied to your original method of payment with a certain amount of days.

All our items are packaged with care and wrapped securely for transit – we also expect the same when items are returned to us. If items being returned to us are not packaged properly and damage / break in transit, no refund will be provided.

Faulty or Damaged Items

Items are packaged as securely as possible for transit, in the unlikely event that you find an item to be faulty or damaged, please notify us in writing immediately to the following email [email protected] within 24 hours of receiving your order.

We will always ask you to send us a photo of the faulty or damaged item/s for our records which means that we can usually deal with the problem as efficiently as possible.

We will either offer to refund or replace the items in question and the decision will be made on a case by case basis.

We reserve the right for the faulty or damaged items to be returned to us for inspection. Once the item/s is received and inspected, we will send you an email to notify you on the approval or rejection of your refund.

In all circumstances, the items must be retained in it’s original, unused and unopened packaging until you have heard from ourselves, therefore, you must not:

-Use any of the item/s before we confirm that we are happy to offer a full / partial refund or replacement.

-Discard any of the item/s before we confirm a full/partial refund or replacement.

– Please Note: Dent/Crush or imperfections are not considered as faulty or damaged.

Items sent back to us need to be packaged properly and with care. If items are not sent in suitable packaging (resulting in damage) we will not offer a refund.

Return Shipping

The buyer is responsible for return shipping costs (proof of postage is required).

If the item is not in it’s original condition or properly packaged, the buyer is responsible for any loss in value.

We hope that you understand, as a small business, we have to verify claims etc to protect ourselves – but we are equally more than happy to help and resolve all genuine cases.

Representative Info

We have a wonderful group of representatives who work with us using a representative code. This is a unique code which is setup for each representative.

Please Note – This code allows our system to calculate commission. If no code is added to your order, the system cannot process your commission for the order.

Before checking out, please go through your order and make sure your commission code has been added to the coupon / code area. The system cannot process commission without a code.

Commission is 20% on orders (excluding delivery and VAT). Commission is removed from orders when the unique representative code is added to orders. You will be able to see this on your order.

Please Note – We do not accept representative codes on wholesale orders and we do not accept representative codes being added as a note, it has to be added to the coupon / code area.

Rep orders need to be sent to representative addresses. If alternative addresses are used, we will unfortunately have to cancel and refund the orders – without notification.

If you have any questions, please get in touch and we will be happy to help.

Representative – Additional

If a representative behaves inappropriately and / or uses aggressive / abusive language, we do have the right to de-activate the representative code.

Language Towards ShopSense

We do NOT tolerate rude or aggressive language whether this is through our website, social media pages, emails or over the phone.

We are dedicated to helping all our customers and answering all queries which can take time due to the amount of messages which we receive daily through our website, social media pages and emails.

All customers are spoken to with respect and we are dedicated to helping where we can so please do not use rude or aggressive language towards us as this is something which we do not tolerate.