How We Work


We Make New Products - Daily!

Here at ShopSense, we are passionate about our products and we constantly work hard to keep up with the demand, making new batches – daily!

We are committed to bringing you the best and this means that each and every product is made with care and love. Carefully crafted and blended to bring you beautiful, room-filling fragrances and products.

Once items have been made, team members test products from each batch to make sure that we bring you high-quality products.

We source the finest ingredients for all our products and this also includes the soy wax that we currently use, this is biodegradable, vegan-friendly and cruelty free!



We Receive Your Order

When you place an order online, through the website, you’ll see that it’s marked as “processing”. This means that your order has reached us and is on the packing team’s system.

The packing team starts working on your order – gathering your items, checking the system and packing the items which are listed on your order. Items are then marked off.

From there, your order is checked by three different team members before items are wrapped and packed before being taken to the delivery pickup area.



Packing Your Order

The team are dedicated and make sure that all your items are packed and wrapped carefully – this includes bubble wrapping products, using packing chips and cushions to make sure items are protected whilst they’re in transit.

Where possible, we recycle and re-use packaging boxes and materials so you may also receive alternative boxes and packaging.



Wax Melts

We make everything with care and love and all of our wax products are carefully made and blended using the finest soy wax and high quality fragrance oils to provide you with a lovely, room-filling fragrance.

The soy wax which we use in our products is biodegradable, vegan-friendly and cruelty free and the fragrance oils that we use are high quality and fully compliant with IFRA (International Fragrance Association and RIFM (Research Institute for Fragrance Materials).

All our products are vegan-friendly and cruelty free!


We recommend cutting or breaking the wax into 4-6 pieces, adding a chunk to your wax burner or electric wax warmer and admiring the lovely, room-filling fragrance.


Scented Sizzlers

Also known as simmering granules, they’re relatively new to the market and they’re a wonderful alternative to wax melts.

You use them in the same way as your wax melts, on a wax burner or electric wax warmer, placing approximately 2 teaspoons of granules to your wax burner and letting the fragrance fill the room.

Feel free to add more than 2 teaspoons of granules to your burner (if your burner is large enough) for a stronger scent. This is down to personal preference.

Scented Sizzlers will lose their colour or fade, don’t worry – this is completely normal and you can re-use them until there’s no fragrance left to release.

Our scented sizzlers are made using a unique blend of salts to provide a lovely fragrance.

Loved for their ease of use, once they have completely cooled, empty into the bin and move on to the next scent.


Wax Melt Burners

Wax Melts and Scented Sizzlers should only be used on wax burners. Oil burners are NOT suitable.

We have been made aware that many customers use oil burners however we advise against this as oil burners have not been designed for wax melts.

Oil burners are not designed for wax melts or sizzlers as they’re much smaller with the flame being too close to the dish, getting too hot. This overheats the wax or sizzlers, not giving you the desired results.

The wax burners and electric wax warmers that we have available have all been specially designed and developed for use with wax melts and scented sizzlers. They’re the correct size and will keep the wax / sizzlers at the correct temperature – releasing the scent as a slower rate.

We only recommend using a wax burner or electric wax warmer – if you’re unsure, please check the packaging of your burner.

-Always place your wax burner (tea light or electric) on a level surface.

-Please keep out of reach of children and pets.

-Never place a wax burner or candle near a heat source.

-Never leave a burning candle or wax burner unattended.

-Keep burning candles and wax burners away from an open window or draft.

-Never touch or move a candle or wax burner when the wax is liquid or when sizzlers are hot. Let it cool and set before moving.


Carpet Powder

Our carpet powders are made by hand and beautifully scented to provide a lovely fragrance whilst helping to clean and remove bad odours within the home and / or workplace.

Sprinkle a generous amount onto your carpets and rugs, letting the powder settle for a minimum of 15 minutes, before hoovering.

You can also use carpet powder to help with cleaning in the home.

Mop Bucket – Add a small amount of powder to your mop bucket for a fragrance boost.

Please Note: Although it’s completely safe to use, we recommend keeping pets and young children away whilst the carpet powder settles.


Car Perfume

Our car perfumes are extremely popular and a lovely way to freshen and fragrance a space.

Undo the lid and remove the plastic sealer which is inside. Place the lid back on and tilt slightly to saturate the cork which will freshen and fragrance the space.

Every week or so, tilt slightly to continue saturating the cork which will release the fragrance.

Due to our supplier, bottles can vary in style and colour.


Room Spray

A wonderful way to freshen your home – using our Room Sprays! They are all carefully made and beautifully blended to provide a lovely, room-filling fragrance – available in lots of lovely fragrances.

Before each use, please shake the bottle and spritz around the room and your home for a lovely scent.

You can also use our Room Spray for the following:

Room Spray – Use around the home and spritz to freshen and fragrance the rooms.

Cushions – From a distance, spritz onto cushions.

Pot Pourri – Refresh your pot pourri, spritz from a distance and enjoy!



Completing Your Order & Shipping

When an order is placed on the website, you’ll see that it’s status is listed as ‘processing’ which means that the packing team is getting your order ready.

Once your order has been checked, items marked off on the system and carefully packed, the packing team will then mark it as ‘completed’.

From here, your order is scheduled in for collection with either Royal Mail, APC or UPS.

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